Health service design and user research

We work with organisations and start-ups to explore and understand health behaviours and design products and services around these.

If you are designing a new health product or service or improving an existing one, we can run a discovery phase to explore user needs and run subsequent design sprints to prototype ideas and explore concepts. We work with users throughout the process.

We can work in parallel with your agile development process or as a remote team delivering a specific outcome.

Discovery phase

If you need to launch or update a health-tech product or service, our rigorous approach will answer the question: who are our users and how can we best meet their needs?


Discovery research usually involves contextual or lab-based user research, stakeholder workshops, experience mapping and landscape analysis.


Four to 12 weeks, depending on the scope of the research.

Design sprints

We explore hypotheses through a series of design sprints where we prototype concepts and iteratively test and refine these with users.


During the alpha phase our design process involves running workshops to explore and define hypotheses, sketching ideas, journey mapping or storyboarding, creating clickable prototypes and running user research to evaluate ideas prior to producing high fidelity design.


Depending on the scope of the service, one design sprint lasts for two weeks.

Live service

Once a product or service is live, we work in parallel with the development team to deliver regular rounds of tactical user research on releases.


We can flex our effort from a few days a month through to providing a full in-house user research team.