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Co-design support services
Increasingly service providers need to deliver more with less. How might we reimagine a service with digital as an enabler to increase reach and impact while reducing demand on frontline staff?
How might people access it? Which elements work best as group work, or one to one and which can be self-directed? How might digital free-up more support time? How do we accommodate low digital skills? How do we retain the human-touch?
How might touchpoints such as support lines, communities and online chat be combined to best support people? How do we avoid increasing safeguarding risks?
Activities
Through rigorous research and co-design we help you understand exactly what is important to people with lived experience and delivery teams. Together we prioritise the way the service will work around their needs.
Outputs
- Evidence showing what’s going to have the biggest impact and determine what is viable
- Service concepts communicated as blueprints and storyboards
- Shared vision for the future of the service
- Confidence around where to invest
We’d love to talk
"Mace & Menter are the most remarkable team to work with – collaborative and intelligent. We had developed innovative technology and they helped us define our product design strategy around the needs of the customers and take a research-led approach. Experts in service design and great fun to work with!"
Product owner - health tech start-up
"We needed to understand poor return rates for routine outcome measures in children's mental health services (CAMHS), so that we could determine where to invest to improve.
Mace & Menter brough enthusiasm, expertise and a clear methodology to the project. They had a good understanding of the problem space and involved the service delivery team in the planning of the project. Their work left us with an evidence-based plan to improve ROMs effectiveness and reported outcomes. Reported paired outcome measures had even increased by the end of project.
I’d recommend Mace & Menter because recommendations were clear, relevant and achievable. Importantly, not all the proposed solutions were dependent on additional resources or funding."
Avon and Wiltshire Mental Health Partnership
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