We can run discovery research or alpha design sprints to uncover user needs and explore concepts with real users. We can help you define and validate a clear shared vision for the service.
We can work in parallel with your development team and integrate design research and user interface design as part of an agile process.
We will help you understand your customers, evaluate your service and explore ideas and opportunities for improvement so you can focus investment on areas that will make the biggest difference.
Our work will provide the empirics to justify or challenge your thinking, customer experience mapping and design prototypes will engage the wider team in the change ahead.
We will uncover what your customers really want, show you what’s possible, and give you a road map detailing where next for your platform.
We can help you explore how the portfolio might be better integrated through design and technology and we can explore your customers’ omnichannel experiences. We can create and validate a unified design language that can be rolled out across multiple products.
Our work will help you explore exactly what you and your customers need so that the project gets off on the right footing and technology suppliers can provide accurate quotes
We help you understand your users and create and interrogate design concepts so that when you start development you can be sure you will be delivering a system that meets real needs.
We can work with your service users to help you evaluate and improve what and how you deliver. We can use a combination of evaluation techniques and co-design workshops to deliver useful and actionable insight.
Our methodical customer-centred approach to optimisation and conversion projects combines data, analytics and primary research to deliver significant improvements to your customer journey.
You may already have a technology supplier in mind - we do lots of work on Hybris projects - but you want to work with UX specialists to design the information architecture, the customer journeys and the interfaces. Our evidence based approach to design is the best way to mitigate risk for a platform turning over millions in revenue.